This Privacy Policy outlines Bespoke Property Solutions Pty Ltd (“we”, “our” or “the Company”) practices with respect to Personal Information collected from users who access our website at www.bespokepropertysolutions.com.au (“Site”), or otherwise share Personal Information with us (collectively “Users”).
We are an Australian company and we handle Personal Information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy explains the kinds of information we collect, how we use and disclose it, how you can access and correct the information we hold about you, and how to make a privacy complaint.
Processing of your Personal Information (meaning, any information or an opinion about an identified individual, or an individual who is reasonably identifiable; hereinafter “Personal Information”) is necessary for the performance of our contractual obligations towards you and providing you with our integrated facility management services, to protect our legitimate interests and for compliance with legal, tax, insurance and workplace health and safety obligations to which we are subject. When you use the Site, you consent to the collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy. We encourage our Users to read the Privacy Policy carefully and use it to make informed decisions.
We collect two types of information from Users.
The first type is un-identified and non-identifiable information which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type is Personal Information, which is information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
We do not sell goods or services directly through the Site and we do not collect credit card details through the Site.
We receive your Personal Information from the following sources:
We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
We may use your information to:
In addition to the uses listed above, we may transfer or disclose Personal Information to our related entities, affiliated companies and subcontractors.
We may also share Personal Information with trusted third-party service providers who perform services on our behalf, for any of the following purposes: hosting and operating our Site; providing you with our services; storing and processing information on our behalf; performing research, technical diagnostics or analytics; delivering transactional and marketing emails. Current providers include:
We may also disclose information if we have a good faith belief that disclosure is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our agreements), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
Under the Australian Privacy Principles, you have the right to:
To make a request, contact us using the details in “How to contact us” below. We will respond within a reasonable period (usually within 30 days). We do not charge a fee to make a request. In some circumstances we may charge a reasonable cost-recovery fee for providing access.
If you are a resident of the European Union, you may additionally request to:
Receive confirmation as to whether or not Personal Information concerning you is being processed, and access your stored Personal Information, together with supplementary information. Receive a copy of Personal Information you directly volunteer to us in a structured, commonly used and machine-readable format. Request rectification of your Personal Information that is in our control. Request erasure of your Personal Information. Object to the processing of Personal Information by us. Request to restrict processing of your Personal Information by us. Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
We will retain your Personal Information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations (including the Australian Taxation Office record-keeping requirements and work health and safety record-keeping obligations), we will keep records containing client Personal Information, account opening documents, communications and anything else as required by applicable laws and regulations.
When Personal Information is no longer required for a lawful purpose, we take reasonable steps to destroy or de-identify it (APP 11). We may rectify, replenish or remove incomplete or inaccurate information at any time and at our own discretion.
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A ‘cookie’ is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are helpful and can be used for various purposes. These purposes include allowing you to navigate between pages efficiently, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help compile statistical data on your use of our Services.
The Site uses the following types of cookies:
Cookies do not usually contain information that personally identifies you, but Personal Information that we store about you may be linked by us to information stored in and obtained from cookies. You may remove cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We use Google Tag Manager and Google Analytics 4 to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site and what pages they visit when they do so. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit the Site rather than your name or other directly identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
Most web browsers automatically accept cookies, but allow you to modify security settings so that you can approve or reject cookies on a case-by-case basis or reject all cookies. You can configure your web browser to remove cookies by following the directions provided in your browser’s “help” section (available in Google Chrome, Safari, Opera, Firefox and Microsoft Edge).
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties to which we may disclose information as set forth in this Privacy Policy.
We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements. This includes technical measures (such as access controls, encryption of data in transit, secure hosting infrastructure) and organisational measures (such as staff training and confidentiality obligations). Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
If we become aware of an eligible data breach (as defined in the Privacy Act 1988), we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
Some of the service providers we use (including Resend and Google) are located, or may store data, outside Australia – principally in the United States of America and the European Economic Area. Before disclosing Personal Information to an overseas recipient, we take reasonable steps to ensure the recipient handles that information in a manner consistent with the Australian Privacy Principles, including by entering into contractual arrangements where appropriate.
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third-party subcontractors for the purpose of providing you with promotional materials concerning our services, which we believe may interest you.
Out of respect for your right to privacy, we provide within such marketing materials a means to decline receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at accounts@bespokeproperty.solutions.
If you believe we have breached the Australian Privacy Principles or mishandled your Personal Information, please contact us using the details below and we will investigate and respond. We aim to acknowledge complaints within 7 days and provide a substantive response within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
We reserve the right to periodically amend or revise this Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy Policy. The last revision will be reflected in the “Last Modified” section. Your continued use of the Site following the notification of such amendments on our website constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments. This Policy will be reviewed at least once every 12 months.
For any privacy-related questions, requests or complaints, please contact our Privacy Officer:
Last Modified: 30 October 2026